Are you passionate about technology? Want to kick start your career within a leading global organisation? Our hands-on role in our Data Centre’s might be the role for you.
About the role:
The Customer Operations Engineer is required to work within our Data Centre’s as part of a rotating shift team. They are tasked with providing our customers with the highest standards of technical service as required. Customer Operations are also responsible for providing first level support for facility alarms and issues and in performing housekeeping duties to ensure that the Data Centre is maintained in a first class condition. After receiving orientation and onboarding training you will become a valued member of the Equinix team and will become part of a 24×7 shift roster to ensure the customer success at all times.
Key Responsibilities:
- Smart Hands – Accurate completion of Smart Hands in the required time frame
- Back-up Tape Change – Accurate completion of tape change in required time frame
- Providing Sundry items and tools – Accurate completion of sundry items forms
- Cross Connects – Accurate completion of assigned cross connects installations
- After Hours Facility response – Feedback from Facility team
- Alarm Response – Review response time to alarms
- Facility Routine Patrols – Review of Daily Patrol Logs
- Network Management – Provide network provisioning and support to the core, IT, wireless and facility networks including third party management and cabling infrastructure
Benefits:
- Excellent work/life balance and 5 weeks annual leave
- Clear, direct and structured career path within the Customer Ops team and opportunites to move to different wider parts of the business
- Salary package including annual bonus, healthcare allowance
- Work in a supportive collaborative team
- Onsite parking and close proximity to transport links
- Join a Fortune 500 Company with a huge range of company employee benefits